Shipping Policy
At So Nour, we are committed to delivering a luxurious and seamless experience from the moment you place your order until it arrives at your doorstep. That’s why we proudly offer free worldwide shipping on all orders, no minimums, no hidden fees.
Processing Time
• All orders are processed within 1-3 business days (excluding weekends and public holidays).
• Once your order is processed, you will receive a confirmation email with tracking information.
Estimated Delivery Times
We ship from our international fulfillment center to ensure reliable global delivery.
Region Estimated Delivery Time
UAE 1-2 business days
GCC Countries 4–7 business days
Rest of the World 6-10 business days
Note: Delivery times may vary depending on your location, customs processing, and local carrier delays.
Shipping Carriers
We work with trusted international carriers and local partners to ensure safe and timely delivery of your products. Tracking details will be provided as soon as your order is shipped.
Customs & Duties
• For most destinations, customs duties and taxes are included in the price at checkout.
• In rare cases, customers may be responsible for customs clearance fees depending on their country’s import policies.
Incorrect Addresses
Please ensure your shipping address is correct before completing your purchase. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
Lost or Delayed Shipments
If your order is significantly delayed or lost in transit, please contact us at help@sonour.me and we will work to resolve the issue promptly.
Need Help?
For any questions or concerns about your order or shipping, contact us at:
📧 help@sonour.me
📦 Track your order via the link in your confirmation email.
